1. Who we are
Riverstone Rewards is the loyalty and rewards program of Riverstone Hair Salon, PLACEHOLDER street address, Riverstone NSW 2765, Australia (“we”, “us”, “our”). This policy explains what personal information we collect when you join or use the program, how we use it, and the choices you have.
2. Information we collect
- Account: your name, and the mobile number or email address you sign in with. If you choose to add them: a profile photo, date of birth and anniversary.
- Loyalty activity: your visits (date, time and branch), stamps, coins, rewards, scratch cards, redemptions, referrals and any orders you place with us.
- Location: only if a branch uses visit verification, and only after you tap to verify. We keep whether the check passed, not your coordinates.
- Device and security: IP address, browser and device details, signed-in devices, and notification settings if you turn notifications on.
- Messages: anything you send us when you contact us.
3. How we use it
- To run the program: record visits, award and redeem rewards, and show your balance and history.
- To sign you in and keep your account secure, including sending one-time codes.
- To send you messages about your rewards and, if you allow notifications, offers from us. You can turn notifications off at any time.
- To prevent fraud and misuse of the program.
- To answer your questions and meet our legal obligations.
4. Who we share it with
We do not sell your personal information. Our staff see what they need to serve you at the counter. We use service providers to run the program: our technology provider, which hosts the app and its data, and providers that deliver sign-in codes, emails and notifications. They may store or process information outside Riverstone, NSW, Australia, and may only use it to provide their service to us. We may also disclose information where the law requires it.
5. How long we keep it
We keep your information while your account is active and for as long as we need it for the purposes above or as the law requires. You can ask us to delete your account at any time.
6. Your choices and rights
You can view and update your profile in the app. You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by contacting us below. If you are not satisfied with our response, you may be able to complain to the privacy regulator in your country.
7. Contact us
Riverstone Hair Salon
PLACEHOLDER street address, Riverstone NSW 2765, Australia
Email: contact@riverstonehairsalon.com.au
Phone: +61 448 858 949
Hours: Tuesday to Saturday, 9:00 AM to 5:00 PM AEST